Intake Coordinator Training

Welcome to Scheduler Training at Christian Counseling Associates!

As a scheduler, you are the first point of contact for every person who reaches out to us for clinical care. That first call is often a vulnerable moment for the client, sometimes filled with anxiety, uncertainty, or even desperation. That’s why our first responsibility is to express genuine care and compassion.

But while care is the tone we set, our primary task is to professionally and efficiently schedule the client for counseling. That means:

• Listening carefully and kindly,

• Gathering accurate information,

• Matching clients with the right counselor and location,

• And ensuring the process is organized, smooth, and clinically appropriate.

This role requires a calm, confident voice, strong organizational skills, and the ability to represent our mission with both heart and excellence.

Remember, every call you take is an opportunity to offer someone hope and connect them with healing.